1. Contact information
Neestream Creations Private Limited, 6th floor, Noel Focus Mall, Chittethukara, Ernakulam, Kerala - 682037,
India ("we", "us", "our", "Neestream") is the owner, operator, manager of the Neestream Platform ("Platform"
or the "Neestream OTT Service, which includes all the features available on the Platform").
Neestream values the trust placed by users of the Neestream Service ("you", "your", "user", "subscriber")
and therefore, we follow the highest standards to protect your Personal Information.
2. Objective and Scope
This Privacy Notice ("Privacy Notice") explains how we use and protect Personal Information (defined below)
of the users or subscribers of our Neestream Service.
This privacy notice describes the usage of information provided or collected through sites and
applications, where this privacy notice is posted ("Platform") and affiliate or third-party sites /
platforms through which the Platform and/or any of its features and/or services available on the Platform
may be provided. We follow this privacy notice in accordance with applicable law in the places where we
operate. In some cases, we may provide additional data privacy notices specific to certain features or
services. Those notices are to be read in combination with this Privacy Notice. Please also keep in
observance that our sites and applications may contain links to other sites not owned or controlled by us
and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you
leave our sites or applications and to read the privacy policies of other sites that may collect your
Personal Information. Any other websites or applications where Neestream service is available as an app in
app integration, bundle or as an add-on service may also collect your personal information, Neestream shall
not be responsible for the privacy practices of such websites or applications.
Platform and Neestream Service in general.
3. Collection of Personal Information
Where we refer to 'Personal Information' we mean any information related to a particular individual who we
identify (whether directly or indirectly) a particular individual or natural person. This includes direct
identifiers such as your name, postal address, email address, and mobile number, and also includes all other
information which is linked to that information such as your location. Where we refer to "ID" we mean a list
of numbers and/or letters (also known as a numeric or alphanumeric string) which we or our service providers
may generate and which is used as a means to give you a unique customer or user identifier - it cannot
directly identify personally but it may be able to do so where your Personal Information is associated with
3.1 Information provided by you
We may ask for and you may choose to provide the below information, which may include Personal Information,
when you use or register for the Neestream Service and create a subscription account, use any of the
features or services available on the Platform (such as game play) or contact us directly:
Age or date of birth
Location, pin code, area code, and occupation as provided by you
Payment and other information pertaining to your transactions on the Neestream Service
Any service requests;
User-generated content including comments, photos or videos which you choose to upload or broadcast on the
Game play data during game play events on our Platform
Other profile information, such as social media account information and profile image (where feature is
available) your phone and social network contacts, with your permission information to verify an account
such as a form of identification (if requested)
information in correspondence you send to us, including responses to surveys or other feedback
information you share when you participate in marketing promotions, prize draws or competitions,
your opt-in choices and communication preferences;
any other information that you may otherwise choose to provide us.
We collect this information in a number of ways, including when you enter it while using our Platform,
interact with our customer support, or participate in game play events or hosted games on our Platform,
surveys, or marketing promotions, prize draws or competitions. In some cases, where you access our Platform
service available via mobile devices, Smart TVs or Internet connected TVs or Internet connected devices
("streaming devices") your streaming device may store some of your Personal Information in their memory.
These streaming devices are operated by third parties and these third parties will have their own privacy
notices or other policies regarding the handling of Personal Information that they independently collect
from such streaming devices. You should carefully read the privacy notice and policies of these streaming
devices. We are not responsible for the privacy practices of these third parties, and the information
practices of these third parties are not covered by this Privacy Notice.
3.2 Information we collect automatically
We and certain third parties on our behalf may collect information about you and your use of our Platform,
your interactions with us or our advertising or any direct marketing we send you, as well as information
regarding your computer or other streaming device used to access our service. The information may be
collected using tracking technologies such as cookies, Flash cookies, pixels, tags, software development
kits, application program interfaces, and Web beacons and may include:
Your activity on the Neestream Platform such as pages/titles viewed, load times, watch times, content
selection and watch history, transactions initiated and/or completed, search queries and platform features
used. This information may include the platform or website that you just visited, which platform or website
you next visit.
Device tokens for push notification (if you have enabled push notifications)
Your interactions with our emails, communications, messages, advertisements on third party platforms and
Your interactions with our customer support such as the date, time and reason for contacting us,
transcripts of any chat conversations, and if you call us, your phone number and call recordings;
Information about your general location, including location based on your mobile phone SIM card and/or IP
address and, with your permission your precise location based on GPS data. In the event IP detection fails,
we will collect the last cached location as your current location;
Device and software information such as device id, device model, platform, type of operating system,
installed version, time zone setting, mobile carrier, screen resolution etc. and other unique identifiers.
With your permission we may also collect information pertaining to the applications frequently used by you
on your device;
We capture information related to the performance of the mobile application and the Platform, such as crash
logs, build analytics and other performance statistics generated when you use the Platform;
3.3 Inferred Information through usage and log data
We may track certain information about the content viewed and your visit to our Platform. This information
may include the platform that you just visited (whether this platform is on Neestream Services or not),
which platform you next visit, your computer browser information, your mobile phone OS version.
3.4. Information we collect through third party sources
We may obtain your Personal Information from other sources such as third-parties or other subscribers of
If you choose to link, connect or login to our Platform using a social media platform like Facebook,
Twitter, Instagram or Google the social media platform may send us your profile and social information such
as Email ID, Name, Friend list, Friend's social information, etc.
We may also receive information about you from third parties but will only do so where we have assurances
that you have given your permission. For example, we may obtain data related to you and your interests from
i) publicly available sources such as public or open government databases or ii) online and offline data
providers (including advertising networks and analytics providers).
4. Payment Card and Billing Information
When you purchase a subscription package using one or more of our payment gateway service providers, or any
other online or mobile payment services provider we may use (including through any app stores), the
following payment information will be collected: your credit/debit card details (number, card expiry date,
CVC code) or other bank account details along with the date, time and amount of the transaction payment.
This payment information is stored by our payment processors and associated with a merchant name/ID and
location which our payment processor gives to us, together with a unique customer ID which we share with
them but this payment information is never stored or processed by us. Our payment processors use this
payment information to process and facilitate the payment of your subscription fee in order that we may
provide you with the service you have requested or to enter into a contract with you to access the Platform
(in other words to perform the contract).
So that we know you have paid your subscription fee our payment processors will send us a unique
transaction ID which we associate with your unique customer ID and which we keep for internal accounting
purposes because we have a legal obligation to do so.
Our payment processors may use third party fraud detection software or providers which analyse your payment
information in order to make automated decisions as to whether or not payment from you will be accepted.
Where you pay a third party for your subscription package (e.g. an app store like Apple App Store) your
payment information is directly collected and controlled by that third party. However, we receive invoice
receipts from third parties for your subscription purchase and these receipts are stored by us as we have a
legitimate business interest to keep them for internal accounting and tax purposes and to comply with our
legal obligation as per any applicable laws including any audits, legal proceedings and/or investigations.
Where our payment processors are providing payment processing services to us we put in place appropriate
contracts to protect your personal information. For the following aspects of the payment processing our
payment processor may act as a controller of your payment information (identified and listed above):
providing the payment processing services to you at your request,):, monitoring, preventing and detecting
fraudulent payment transactions, complying with legal or regulatory obligations which apply to the financial
services sector and analysing, developing and improving their products and services. Our payment processors
have their own privacy policies in place and we recommend you read those policies before you provide your
The payment processor at no point in time do provide Neestream complete access to or store the full
credit/debit card number in our systems.
5. Purposes of processing
We will only collect and process Personal Information about You where we have lawful basis to do so. Our
lawful basis for processing your Personal Information will vary depending on your country, the context in
which we collect and use it and the following examples give you as a guide as to which basis we think
applies (but if the context changes or other circumstances arise then the lawful basis may also change). Our
primary purpose in collecting your information, including Personal Information from you is to deliver the
personalized Neestream Service and its various features. Please note that should you choose to not provide
us consent to collect your information, including Personal Information, we may not be able to perform the
of the Neestream Service, which means that you may either not be able to access certain features of the
Neestream Service or we may not be able to provide you the Neestream Service in entirety.
For example, we use your information where we need the Personal Information to perform the contract with
you (for example, to provide the Platform or our services to you) so as to:
Register you on our Platform and create a subscription account or give you guest access,
Allow you to Sign Up/ Log In using social media accounts like Facebook etc.,
Process your payment card details (as described in Section 4 above),
Provide you with customer or technical support including addressing support queries related to, but not
limited to, payment processing, or to diagnose any problems with our servers etc.
Send you transactional emails or to provide you with information, direct marketing, online and offline
advertising and other materials regarding products, services and other offers from time to time in
connection with the Neestream Service or its parent, subsidiary and affiliated companies ("Platform
Entities") and its joint ventures.
Determine your geographic location, to provide you localized content including advertisements, personalized
viewing recommendations, allow you to continue watching previous content at another time or on another
streaming device, and to determine your Internet service provider to troubleshoot a technical issue, and
help us quickly and efficiently respond to inquiries and requests;
If you are a traveller visiting various countries around the world and avail the Platform's services, then
we will determine your location using your IP address to determine the relevant Services which may be
offered to you and to determine any change in subscription rates;
To provide you with a personalised service and experience; we do this by linking some or all of your
Personal Information with your activity on our Platform across all your streaming devices and associating
and storing this information with a unique platform generated identifier that is generated for each user
(guest as well as registered user). When a guest user subsequently registers and creates an account, the
information and data relating to such user's past activities gets added to and associated to the registered
In other contexts, we use your Personal Information where the processing is in our legitimate interests and
not overridden by your fundamental rights and freedoms (for example, our direct marketing activities in
accordance with your preferences) such as to: Display or target advertisements on the Platform based on your
registration or profile information, location and/or your activity on the Platform across all your streaming
devices (including inferred information through usage and log data) which is associated with your device
advertising identifier – this is typically referred to as 'interest-based advertising'. We also display
contextual advertisements on the Platform but these are not targeted to any particular user and does not
make use of any information that personally identifies you or precisely locates you (contextual advertising
is advertising which we target based on the content being viewed, for example if you are watching a
particular sporting event we may serve adverts of companies or products related to that particular sport or
the age-group most likely to be watching).
Research, analyze and understand our audience and what content and advertising they may view, watch or
otherwise engage with, in order to improve our service (including our user interface experiences and
security features) and optimize content selection i.e. recommend or make it easier for you to find content
we think you will enjoy; evaluate your eligibility for certain types of offers, products or services and
market such products or services to you; to perform analytics and conduct customer research, including
general market research or surveying our customers' needs and opinions on specific issues, generating sales
and traffic patterns, and to analyze advertising effectiveness, both on an anonymous basis (e.g., by
aggregating data) or on an individual basis (if legally permissible), in combination with other information
collected from tracking technologies and aggregate it with information collected from other Users using our
Platform, to attempt to provide you with the Services and a better experience on the Platform. For example,
one of the ways we use this information is to count the number of times an advert or other content is viewed
because this might be the metric by which our advertisers pay us. This information is compiled and analyzed
on an aggregated basis.
Allow you to participate in interactive features such as Game play events on the Platform, providing you
with relevant gameplay experience, determine and declaring winners and providing you with prizes.
Analyse and measure how effective our advertising is by determining which media sources should be paid for
delivering a desired action e.g. users who install our application or subscribe (also known as
'attribution'), so that we pay for demonstrated value and don't overspend.
Our affiliate and group companies, and aggregators may access and use your information where they perform
services on our behalf and, unless prohibited under applicable law, for use on their own behalf to market
We will use your Personal Information with your explicit consent as follows:
When you agree to share your precise location based on GPS data, we will combine this information with
other information that you provide to us on the Neestream Service to provide personalised content and
advertisements with better accuracy basis your geographic location e.g. you may see more regional content
recommendations or advertisements for local establishments, when you share your precise location based on
When you agree to share information pertaining to the applications frequently used by you on your device,
we will combine this information with other information that you provide to us on the Neestream Service, to
display advertisements that are more relevant to your interest areas e.g. if you frequently use applications
related to sporting events, we may serve advertisements of companies or products related to sporting events;
When you agree to share information pertaining to the content you are exposed to on the television, we may
use this information along with other information that you provide us on the Neestream Service, to provide
you with personalised content similar to those you watch on television. We may also use this information to
serve advertisements more relevant to you as well to understand and analyse your exposure to advertisements
on other platforms to demonstrate the effectiveness of our Platform.
Or otherwise whenever the law requires us to get your permission or where we have stated we may seek your
permission in this Privacy Notice. In some contexts, we use your Personal Information where we have a legal
obligation to do so or to protect your vital interests or those of another person:
Prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and
enforcing our terms (such as determining free trial eligibility);
Confirming your identity if you are exercising legal rights;
Carry out our obligations and enforce our rights arising from any contracts entered into between you and
When you access or use the Services or send any data, query, request or communication to us via our Support
email, you understand that you are communicating with us electronically, and that we may respond via
electronic means from us, such as by email.
6.1 SERVICE PROVIDERS
At times we may make your Personal Information available to our service providers (such as but not limited
to: marketing, analytics, research, communication, advertisements, infrastructure and IT services,
technology or software providers, payment processing and other service providers) that work with us or
assist us to provide services to you or license us software which we include in our application(s). Personal
Information will only be shared with our service providers to provide or improve the Neestream Service and
to enable us to analyse our marketing efforts. We do not authorize our service providers to use or disclose
your Personal Information except in connection with providing their services. We or our service providers
may also share your advertisement identifiers such as IDFA, GAID etc. with advertising / data exchanges, and
marketing analytics and other digital advertising and marketing service providers. The advertisement
identifiers are used by these exchanges and service providers to decide which ads you see both on our sites
and applications and on third-party sites and applications.
6.2 BUSINESS OR PROMOTIONAL PARTNERS
We may offer joint promotions that, in order for you to participate and benefit from any promotional offer,
will require us to share your Personal Information with third parties so that we co-ordinate and fulfil the
incentive offered. These third parties are responsible for their own privacy practices.
6.3 Business Transfers
We provide Personal Information to our affiliates and other trusted businesses or persons to process it for
us, based on our instructions and in compliance with our Privacy Notice and any other appropriate
confidentiality and security measures
In the event of any requirement by court order, government or quasi-government agency to disclose your
Personal Information, we will disclose information as may be legally required. We may also disclose your
Personal Information if we, in the good faith believe that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal process
In the event Neestream is merged with or acquired by another company or in case of re-organization or
re-structuring of business, we and our affiliates may share your Personal Information, wholly or in part,
with another business entity.
7. Your Controls and Choices
We provide you the ability to exercise certain controls and choices regarding our collection, use and
sharing of your Personal Information. In accordance with applicable law, your controls and choices may
7.1 Managing Your Information
You can access some of your Personal Information through the 'My Account' section of the Platform after a
successful login. You are responsible for providing us with your accurate Personal Information and keeping
your Personal Information up-to-date.
7.2 PUSH NOTIFICATIONS
If you have enabled push notifications then you can disable (or enable) any time by going to your device
"Settings" and clicking on "Notifications," and then changing those settings for some or all of the apps on
(Different device configurations, or updates to devices, may affect or change how these settings work)
7.4 Rectification of Inaccurate or Incomplete Information
You can ask us to correct inaccurate or incomplete Personal Information concerning you by sending us an
email to our support email address.
7.5 Data Access and Portability
In some jurisdictions, applicable law may entitle you to request copies of your Personal Information held
by us. You may also be entitled to request copies of Personal Information that you have provided to us in a
structured, commonly used, and machine-readable format and/or request us to transmit this information to
another service provider (where technically feasible). You can issue such a request by contacting us via the
provided support email.
7.6 Data Retention and Erasure
We retain your Personal Information as long as necessary for providing you the services and as per the
lawful basis of processing and to comply with our legal obligations. In particular, when determining how
long we retain personal data, we take into account how long we need it to:
Maintain business records for analysis and/or audit purposes;
Comply with record retention requirements under the law;
Defend or bring any existing or potential legal claims;
Deal with any complaints regarding the Platform/any services provided on the Platform.
If you no longer want us to use your information, then you can request that we erase your Personal
Information and close your Platform account. Erasure of your information from the Platform will result in
your subscription being terminated without any refunds.
We may retain some of your Personal Information as necessary for our legitimate business interests, such as
fraud detection and prevention and enhancing safety. For example, if we suspend a Platform account for fraud
or safety reasons, we may retain certain information from that account to prevent that user from opening a
new account in the future.
We may retain and use your Personal Information to the extent necessary to comply with our legal
obligations. For example, we may keep some of your information for tax, legal reporting and auditing
7.7 Withdrawing Consent and Restriction of Processing
For data that we collect, and process based on permissions or consent obtained from you, you may withdraw
your consent at any time, by selecting preferences available in the app, on your device, or by sending us an
e-mail. We shall review your request and may ask you to verify your identity. In cases where you agreed to
provide precise location basis the GPS data or microphone access, you may at any time withdraw such consent
by disabling the location and microphone permission from the setting menu on your device.
7.8 Objection to Processing
In certain jurisdictions where you have the legal right to object to the use of your Personal Information
with respect to certain types of processing, including processing for direct marketing and profiling, you
can object by changing your preferences, disabling cookies as set out in our Cookies Policy. If you wish us
to cease or restrict processing of your Personal Information in relation to personalised content or
interest-based advertising then, unless the Platform allows you to select available preferences, then you
should cease to use the Platform and we can arrange to cancel your subscription.
8. Children's Privacy
We do not knowingly permit any person who is under 18 years of age to register or to provide any other
personally identifying information. Please do not register with us if you are below 18 years of age. If we
become aware that any Personal Information of persons less than 18 years of age has been collected on the
Platform without verified parental consent, then we will take the appropriate steps to delete any such
The Platform includes a Kid's mode feature, which when activated, provides access exclusively to
children-friendly content. While persons under the age of 18 may utilize the Neestream Service, they may do
so only with the involvement, supervision, and approval of a parent or legal guardian.
9. Data transfer, storage & processing globally
We operate globally and may transfer your Personal Information to Neestream affiliated companies or service
providers or third-party recipients to whom we provide technology and hosting services, in locations around
the world for the purposes described in this Privacy Notice. Accordingly, by consenting to this Privacy
Notice, you also provide consent to Neestream to transfer your Personal Information to affiliated companies
or service providers or such third-party recipients in locations around the world. Wherever your Personal
Information is transferred, stored or processed by us or our affiliates or service providers, we will take
reasonable steps to safeguard the privacy of your Personal Information.
We are continuously implementing and updating administrative, technical, and physical security measures to
help protect your Personal Information against unauthorized access, loss, destruction, or alteration. Some
of the safeguards we use to protect your information are firewalls and data encryption, and information
access controls. These measures are designed to provide a level of security appropriate to the risks of
processing your Personal Information.
The Neestream Service uses commercially reasonable security practices and procedures, industry practices
and procedures designed to help keep your Personal Information safe and secure. Unfortunately, the
transmission of information over the Internet is not completely secure. Although we strive to protect your
Personal Information, we cannot guarantee the security of your data while it is being transmitted to our
Neestream Service; any transmission is at your own risk. We will also ensure, on a commercially reasonable
efforts basis, that any agent or third party that we employ complies with the same security standards as we
do for the protection of your Personal Information.
Your information may be transferred to or may be maintained on computers, computer systems and computer
resources located outside of your state or country where the privacy laws may be different (but no less
stringent than the restrictions imposed by Indian law) as those where you live. If you are located outside
India and choose to provide information to us, please be aware that the Neestream Service is hosted in India
and that Platform keeps or transfers information to and from India for storage and processing.
A cookie is a small text file that can be stored on and accessed from your device when you visit our
Platform, to the extent you agree. The other tracking technologies work similarly to cookies and place small
data files on your devices or monitor your website activity to enable us to collect information about how
you use our sites. The information provided below about cookies also applies to these other tracking
browser or on your mobile phone, tablet, computer, or other devices (collectively "devices") that allow us
to store and receive certain pieces of information whenever you use or interact with our Platform. Such
cookies and other technologies help us to identify and learn more about our users and their likely
technologies to control access to certain content on our sites, protect the sites, and to process any
requests that you make to us.
If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet
browser to reject all or some cookies. For further information about how to do so, please refer to your
browser 'help' / 'tool' or 'edit' section for cookie settings.
Please note that if your browser setting is already setup to block all cookies then some of this site's
features may not operate as intended.
If you want to remove previously-stored cookies, you can manually delete the cookies at any time through
your browser settings. However, this will not prevent the Platform from placing further cookies on your
device unless and until you adjust your internet browser setting as described above.
12. Change in Privacy Notice
This Privacy Notice is subject to change from time to time. We reserve the right, at our sole discretion,
to modify the terms of this Privacy Notice from time to time in order to ensure compliance with applicable
laws or in response to changing regulatory or operational requirements ("Updated Terms"). The Updated Terms
shall be effective immediately (unless we state otherwise) and shall supersede the terms of this Privacy
Notice. We will notify you of any changes to this Privacy Notice if the changes significantly affect your
rights or as may be required by law. Your continued use of the Neestream Service after any updates will mean
you have accepted those changes. If you do not agree to the updates you should stop using the Service and
cancel your subscription.
13. Contact us
Website, You can contact us at [email protected]
Please do not share any private information at the above stated email id.
If you're not satisfied with our response to any complaint or believe our processing of your information
does not comply with data protection law, you can write to our Grievance Officer on the email id